This article covers what to do in the unfortunate event your order arrives with damaged or missing items, if it is not delivered, or if you receive an order intended for someone else. Please review the information below before filing a claim.
Topics covered in this article:
Types of claims
Orders that were not delivered
Note: Orders can ship from multiple warehouses.
Please check all possible drop-off locations, including the side or back door, front office, or with your neighbors.
Please check your email for additional tracking information before getting in touch.
Orders that arrive damaged
We inspect every order before shipping. If an order arrives re-taped, crushed, or damaged, or orders that arrive with missing items due to damage during transportation, please file a claim.
Damage claims submitted without photos are automatically denied.
Orders addressed for someone else
If your order contains items intended for another person, please Get in Touch as soon as possible for a resolution.
When to file a claim
Customers must file a claim:
- within five business days of expected order delivery
- or 72-hours after the tracking number shows delivered
Processing takes 7-10 business days. Higher than average order volume and the selected shipping method increase this time. Please note USPS requires additional time to investigate.
We will issue a replacement order, and send you a confirmation email if your claim is approved.
Claims submitted after the timeframes mentioned above are denied.
How to file a claim
File a claim with an agent
Please visit https://www.pyramydair.com/contact-us to connect with a representative.
Enter your order details into the required fields.
Pyramyd Air is not responsible for lost or misdelivered packages where the customer provided incorrect or incomplete shipping information.
|Filing an Appeal